FAQ

🧠 Frequently Asked Questions (FAQ)

Welcome to Sneakertoon’s FAQ! Below are answers to the most common questions we get from our awesome customers.

đź›’ Ordering

Q: How do I place an order?
A: Simply browse our collection, select your size, and click “Add to Cart.” Proceed to checkout and follow the prompts.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so we can’t guarantee changes or cancellations. If there’s an issue, email us immediately at sneakertoon08@gmail.com.

đź‘ź Products & Sizes

Q: Are your sneakers authentic?
A: Yes! All our sneakers are 100% authentic and brand new.

 

đźšš Shipping & Delivery

Q: Do you offer free shipping?
A: Absolutely. All orders ship free within 2–5 business days.

Q: When will my order arrive?
A: Most orders arrive within 2–5 business days after processing. You’ll receive a tracking number as soon as your order ships.

Q: I haven’t received my order. What should I do?
A: If it’s been more than 5 business days, please email us at sneakertoon08@gmail.com, and we’ll help you out right away.

Q; How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order anytime by clicking here:
👉 Track My Order

đź’ł Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and more — all processed securely.

Q: Is my payment information safe?
A: Yes! Our site uses SSL encryption and trusted payment gateways to keep your information 100% secure.

đź’¬ Need More Help?

Still got questions?
📧 Email us anytime: sneakertoon08@gmail.com
📱 WhatsApp: +27 75 418 7596
Or reach out via our Contact Us page.